Shipping and Returns
Delivery times and shipping fees
As you know, Petra Földi products are handmade and individually produced. Therefore, the total delivery times are calculated on the basis of two time scales:
the estimated production time of the product ordered (generally 2 weeks)
the delivery time after production.
The detailed shipping terms are the following:
Please note that we may also provide time to time free or discounted shipping rates for certain territories. Such shipping discounts shall apply as long as a related notification bar and / or pop up message appears on the pages of theraincoat.com.
Couriers usedFor sake of the smoothest shipping possible, we are using third party transport organizers who deliver the products worldwide through recognized courier companies such as GLS, DPD, TNT or UPS.
As for product returns, you have a right of withdrawal which you can announce without reasoning within 14 days following the reception of the item ordered. If you wish to return your product, please contact us within the above deadline.
Please note that the return and refund of all customized products is excluded, unless the product is defective and this is the reason of the return.
For further information on the applicable conditions, please also check our Return Policy (clause 5 of the Terms and Conditions).
The purchase price and shipping fees indicated in the Webshop are gross amounts. However, as for destination countries outside the EU, the shipping fees do not include any duties, taxes, or clearing charges levied by these countries. These charges are falling under your responsibility and may vary from country to country. We suggest that you call your local customs office if you would like more information on customs duties in your country.
Shipping to P.O. Box addresses is not possible.
We will do our best and use all our reasonable efforts to fulfil your order in the specified time period but cannot take responsibility for late deliveries due to circumstances outside of our control.
If you have any difficulties concerning tracking your order, please do not hesitate to contact us.