Shipping and Returns

SHIPPING POLICY

Shipping fees

Delivery times

As our raincoats are individually produced, upon ordering, the total delivery times will be calculated on the basis of (1) the production time of the item ordered which is generally 2 weeks and in addition (2) the delivery time after production.

Therefore, the total delivery time is approx. 3–3,5 weeks, according to the following chart:

Other questions

We are shipping worldwide. Shipping to P.O. Box addresses is not possible.

For the sake of the smoothest shipping possible, your raincoat will be delivered through trustworthy courier companies (such as GLS, DPD, TNT or UPS).

We may also offer from time to time free or discounted shipping rates for certain territories. Such shipping discounts apply as long as a related notification bar / pop-up message appears on the webshop.

RETURN POLICY

Right of withdrawal within 14 days

You have a right of withdrawal which you can announce without reasoning within 14 days following the reception of the item ordered. First of all, please contact us: you may announce the above right via e-mail.

Then, please send back your item to us not later than within 14 days from the announcement of your withdrawal. You can dispatch the item via the courier service chosen by you and you will be responsible for all return shipping costs. We suggest you to return your item with a recorded or registered package.

You can return your product for the purpose of (1) a full refund or (2) an exchange, if our inventories make it possible, provided that you send back your item in perfect original sale-able condition, in the original or other suitable packaging and with all tags attached.

Delivery address of all returns:

Refunds

We will refund the amount initially paid by you in the same way as the original method of your payment was made or in any other way, individually accepted by you. However, unless the item is defective, this refund shall not include the shipping fee paid by you in relation with the return. Besides, the basis of all refunds is the original price that you have paid for the purchased item, i.e. in case of a sale item we will be able to refund maximum the sale price of the given item.

Exchange

If, besides exercising your right of withdrawal, you would like to exchange the product ordered as well, please indicate it in the announcement sent within 14 days following the reception of the item.

In case you would like to exchange your item to another type of product or to another variant (e.g. to a Custom Size instead of a standard size) and this deviation results a higher purchase price compared to the purchase price initially paid by you; you may be first required to pay the difference in the purchase prices. In that case we will contact and support you concerning the way of fulfilment.

Please note that in case our inventories do not make possible to proceed to the exchange, we will also contact you and make a full return instead.

Excluded cases

Any item returned exceeding the deadlines or not meeting the required conditions will not be eligible for a refund or an exchange.

Please note that you are not entitled to exercise the right of withdrawal when the item was personalized to you. For this reason, the refund or the exchange of all Custom Size products is excluded.

For other details, please also see our Terms and Conditions.