FAQs / Ordering
Is it safe to pay online in the webshop of theraincoat.com?
In order to ensure the simplicity and security of the ordering process, the webshop uses SSL (Secure Socket Layer) technology. SSL is the standard for payments over the Internet and is supported by Chrome, Firefox, Microsoft Internet Explorer, Safari and other popular browsers. SSL technology prevents your information from being accessed when you are submitting it. Besides, Shopify is providing data hosting services for theraincoat.com. Shopify complies with the highest level of Payment Card Industry (PCI) standards. The payment gateway of the Webshop is powered by PayPal and SimplePay, ensuring that all transactions are encrypted and secure.
Can I choose a different delivery and billing address?
Yes, during check-out, you can enter a different delivery address than the billing address.
Will I receive a confirmation of my order?
Yes, of course. We will send you a confirmation e-mail after receiving your order. If you think that you have not received a confirmation e-mail then please check your spam folder also. You will also receive another e-mail confirmation when the items are dispatched to you.
Will I receive an invoice of my order?
Sure. First, you will receive an e-mail confirmation. Then, the package dispatched will include your invoice.