FAQs / Shipping
When will my product arrive?
As you know, our products are handmade and individually produced. Therefore, the total delivery times are calculated on the basis of two time scales: the estimated production time of the product ordered (generally 2 weeks) + in addition the delivery time after production. The total delivery times are the following:
Who will deliver the product ordered?
How can I track my order?
You will receive an e-mail confirmation when the items are dispatched to you. This letter will contain your track & trace code and the courier used. You can track your package by filling in your code on the webpage of the courier.
What are the delivery costs?
Please note that we may also provide time to time free or discounted shipping rates for certain territories. Such shipping discounts shall apply as long as a related notification bar and / or pop up message appears on the pages of theraincoat.com.
Should you have any further question, please also check the “Shipping and Returns” section.